We have been awarded 5 stars continuously from the second year of our business (2002) to the present day. We are personally committed to the achievement of excellence, and the quality of our accommodation and client service offering. We have only 2 measures of business success - level of occupancy and client satisfaction.
We have had several clients with restricted movement, who have thoroughly enjoyed their stays at Tremaine Barn. Examples include client requiring continuous oxygen supplies, clients with severe mobility problems (but not requiring permanent wheelchair occupancy),

However, there are limitations, which we wish to specify, that render our 2 cottages unsuitable for clients who are more severely restricted. As a matter of good business practice, we would never wish to book a client into our cottages, who fails to enjoy their stay, because of lack of available amenity or our over-selling of our capacity.

Pre-arrival

Before arrival of a confirmed client, we offer -
1 - free grocery buying service, at a local supermarket - storage of the food items in refrigerated space, and placement of the purchases in the appropriate storage cupboards in the cottages, in time for client arrival.
2 - free information gathering service - to help clients plan their time here, to best exploit their particular interests.
As well as standard printed promotional literature, we can also provide -
Information about public transport and routes, types of public transport, distance, accessibility
Distance to nearest town
Nearest equipment hire services
Availability of accessible taxis

In the hours of poor light level between dusk and late night, there are illuminated drive lights in the length of the barn side, adjacent to the driveway. The approach to the cottages, past the workshop/office building, is also illuminated.

Clients bringing dogs, subject to our agreement, will find both dog bowls and means for disposing of dog excretion available.

There is no signage provided that is it tactile, Braille, reflective etc.
There is no porterage and assistance offered from and to cars or taxis.
We do, however, welcome all our clients on arrival, and that extends to generally assisting them, where required.
There are no ramps or external handrails.
…both entrances have shallow single step to front doors

Surfaces:
Throughout the cottage, entrance area, lounge, kitchen and dining area floor surfaces are stone, with rugs; bedroom and bathroom floors are ceramic tiles with rugs.
Walls are painted plasterwork.
There is one floor level throughout the bedroom, ensuite bathroom & main living room.

Layout:
…external path, and surface to patio…………………

Details of accommodation:

1 Entrance (into living room area) -
Facing (west) on to rear garden and patio (same level as interior).
Shallow single step (less than 150mm) from shingle surfaced access pathway to external door step.
Period, side hung, hardwood exterior door, with inset small window & net curtain.
Minimum aperture width 86cm.

There is no external ramp.
There is no external handrail.
There is no alternative entrance.

Outside illumination of the entrance is provided by a patio light - switchable by the clients.
Period sideboard containing glassware, cutlery, table mats/coasters, some china - above waist height,
And most china below waist height.

1 Living room

lounge area
stone & oak beam inglenook fireplace, with log stove, fire dogs and implements
adjacent alcove contains shelving, which accommodates -
..DVD player
..Freeview tuner
..Combined radio/cd player/cassette player
..Books, maps, instruction booklets, helpful notes
..Lamp on top shelf

access to the contents of the shelving is partially obstructed by a small period style cabinet (approx 70cm height)
containing a small built in freezer, and with TV on top of cabinet.

Sofa and armchair, 3 persons capacity (firm cushioning and high back)
3, wall lights, providing soft lighting
Behind sofa, is a standard lamp with brighter illumination for reading
Side table with magazine storage - approx 50cm height

kitchen
quality fitted furniture with oak doors
work surfaces at 90cm height from floor.
built-in (below work surface) automatic dishwasher
built-in (below work surface) refrigerator
built-in (below work surface) fan oven
electric hob built in to worksurface with extractor above
the following stored in cupboards below worksurface -
extensive range of oven dishes and pans, sufficient to cook Christmas meals
extensive range of food preparation tools, all colour matched
some space for storage

the following stored in wall cupboards above worksurface -
spare bulbs, candles, torch - for any night-time walking in the darker outside areas
some food preparation equipment
some glassware
space for food storage

dining area
period oak drop-sided dining table with 2 upholstered period oak chairs and wall light above

2 Bedroom
Traditional, side hung, wood cottage door to bedroom - aperture width 74cm.
There are no special handrails in the bedroom.
No hoists - fixed, tracked or mobile
No vibrating alarm clock
king-size double bed (over 150cm wide) ; height. floor to mattress top 56cm
..non-allergenic pillows
..feather filled duvets
..cotton sheets, duvet covers and pillow cases

access space to sides of bed - (east side) 75cm to radiator, adjacent to bathroom
and (west) 70cm to external wall

small corner tables with matching lamps
generous size built-in wardrobe
small, adjacent storage cupboard
small dressing table with lamp, hairdryer & stool
large reproduction towel rail
alarm clock / radio on side table

Large built-in cupboard with hot water cylinder, central heating controls and hanging facilities for wet clothes
..storage below for vacuum cleaner & other cleaning materials
..patio furniture cushions and umbrella - also stored here

3 Bathroom
Traditional, side hung, wood cottage door from bedroom to bathroom - aperture width 68cm.

white suite of matching bath, wash basin and toilet with gold finish taps
bath fitted with mixer tap and shower attachment (for hair washing, etc)
plus thermostatically controlled, single head, shower with internal pump
(avoids sudden drops in water pressure and jumps in temperature)
shower soap tray
a rigid horizontal handrail is fitted to the wall adjacent to the long side of the bath
height of the side of entry is 56cm
side hung glass bath screen
The taps in bath and washbasin are standard "twist/turn" - with no special levers mechanisms, as in hospitals
The toilet and washbasin are standard height
Other than in the bath, there are no other handrails
There is no alarm system in the bathroom
There is no hoist - either fixed, tracked or mobile
There is no shower seat or shower wheel chair (with or without wheels)
There is no seat raiser for toilet

Walls are soft mushroom; all bathroom sanitary ware is white; bathsides, and toilet seat are mahogany.
Wall cupboard is mahogany.
linen basket & storage shelving for bathroom items
shaver point above washbasin at approx 140cm above floor

There is approximately 170cm x 92cm of unobstructed space between the bath and the far wall of the bathroom.
(ie. an area only populated by washbasin, toilet and linen basket)

4 shared utility room
automatic washing machine & tumble dryer, with work surface over (90cm surface height)
storage for parasols, clothes airing "whirligigs", barbecues, charcoal, lighters, etc
central heating boiler
no handrails
no special signage provided - tactile, Braille, pictorial, diagrams, reflective etc
fluorescent ceiling light

External log store - for shared use of clients and owners
-accessed along the level drive surface approx 50m from the cottages.
This building does not have any electric light.

private car parking space at side of building
garden with own patio, stone barbecue table and switchable external light
garden furniture for 2 persons (with cushion seats)
some relaxer chairs available, in addition to above

fitting for clothes airing on elevated lawn area
lawn access from landscaped patio and barbecue area, by steep rustic stone steps

No public areas, except the surrounding grounds, outside of the client's fenced garden and parking area
No shop
No treatment rooms
No special leisure facilities
No outside facilities, except barbecues, tables and chairs
No conference or large meeting amenities
No attractions (displays, exhibits, rides, etc)

Escape routes are defined in the client documentation and are shown in this document, within description of each cottage
In accordance with the Building Regulations, hard-wired heat alarms are installed in each cottage. There are no battery powered smoke alarms
There are no flashing lights, vibrating pads

Client personal welcome and briefing, and all administration are performed by the husband and wife Owners. Thus, there is no need for staff training, at this time.
We have no provision for hiring equipment - hoist, wheelchair, equipment, etc

A feature of our business is that - despite the luxurious standard of the accommodation - we do welcome clients dogs, subject to certain conditions. House rules relating to dogs are clearly documented in our Terms & Conditions, and inside the property.Dog bowls and means of disposing of their excretions, are available.
At this time, we continue to welcome smokers - subject to certain conditions.

Background noise - provision was made for limiting the noise levels between the 2 properties, in accordance with the 2001 Building Regulations
There is no additional ability to reduce music on request

We have extra fridges for storing medications and special dietary foods, subject to prior notification to the Owners.