We have been awarded 5 stars continuously from the second year of our business (2002) to the present day. We are personally committed to the achievement of excellence, and the quality of our accommodation and client service offering. We have only 2 measures of business success - level of occupancy and client satisfaction.
We have had several clients with restricted movement, who have thoroughly enjoyed their stays at Tremaine Barn. Examples include client requiring continuous oxygen supplies, clients with severe mobility problems (but not requiring permanent wheelchair occupancy),

However, there are limitations, which we wish to specify, that render our 2 cottages unsuitable for clients who are more severely restricted. As a matter of good business practice, we would never wish to book a client into our cottages, who fails to enjoy their stay, because of lack of available amenity or our over-selling of our capacity.

Pre-arrival

Before arrival of a confirmed client, we offer -
1 - free grocery buying service, at a local supermarket - storage of the food items in refrigerated space, and placement of the purchases in the appropriate storage cupboards in the cottages, in time for client arrival.
2 - free information gathering service - to help clients plan their time here, to best exploit their particular interests.
As well as standard printed promotional literature, we can also provide -
Information about public transport and routes, types of public transport, distance, accessibility
Distance to nearest town
Nearest equipment hire services
Availability of accessible taxis

In the hours of poor light level between dusk and late night, there are illuminated drive lights in the length of the barn side, adjacent to the driveway. The approach to the cottages, past the workshop/office building, is also illuminated.

Clients bringing dogs, subject to our agreement, will find both dog bowls and means for disposing of dog excretion available.

There is no signage provided that is it tactile, Braille, reflective etc.
There is no porterage and assistance offered from and to cars or taxis.
We do, however, welcome all our clients on arrival, and that extends to generally assisting them, where required.
There are no ramps or external handrails.
…both entrances have shallow single step to front doors

Entry into property
Directly into Roundhouse

Shallow single step (less than 150mm) from shingle surfaced access pathway to external door step.
Period, side hung, hardwood exterior door, with inset small window & net curtain.
Minimum aperture width 86cm.
There is no external ramp.
There is no external handrail.
There is no alternative entrance.

Outside illumination of the entrance is provided by a patio light - switchable by the clients from inside exterior door..

1 Roundhouse
Large octagonal room (approx 6.9m between opposite walls), with central stone & timber beam inglenook fireplace - open on opposite sides - with double-sided log stove and implements.
4 sets of wall lights, providing soft lighting, with 8 lights, situated on top of central fireplace, illuminating areas of the pitch roof and its beams.

Entry from entrance path, through period, side hung, hardwood exterior door, with inset small window & net curtain. Minimum aperture width 86cm.
Opening in to -
Study area
Opposite side of central fireplace to lounge area, with 2 upholstered period oak carver chairs and period flat-top desk, with drawers. Also, wooden armed upholstered lounge chair.
Next to desk is a standard lamp with brighter illumination for reading and other work.

Lounge area
occasional furniture, which accommodates -
..TV
..DVD player
..Freeview tuner
..Combined radio/cd player/cassette player
..Books, maps, instruction booklets, helpful notes

small period style cabinet (approx 70cm height) containing a small built in freezer

Sofas and armchair, 6 persons capacity (soft cushioning and average height back)
Behind sofa, is a standard lamp with brighter illumination for reading

3 steps (approx 140mm rising, tread depth in excess of 280mm) with polished wood handrail on one side
leading down into ………..

2 Kitchen and dining room area
quality fitted furniture with oak doors
work surfaces at 92cm height from floor.
built-in (below work surface) automatic dishwasher.
built-in (below work surface) refrigerator.
built-in (below work surface) fan oven.
electric hob built in to worksurface with extractor above
the following stored in cupboards below worksurface -
extensive range of oven dishes and pans, sufficient to cook Christmas meals
extensive range of food preparation tools, all colour matched
some space for storage

the following stored in wall cupboards above worksurface -
spare bulbs, candles, torch - for any night-time walking in the darker outside areas
some food preparation equipment
all glassware

dining area
long dining table (space for 6 places) with 4 upholstered period oak chairs and 3 sets of wall lights around.
Central inglenook fireplace with ancient oak beam and cooking facilities built in to quality fitted furniture with oak doors. Furniture stands on a plinth of 19cm height inside the inglenook, with furniture height modified down to 77cm.

Between inglenook and entrance from Roundhouse is alcove containing period sideboard with glassware, cutlery, table mats/coasters, china - below waist height. Limited china (on display) above waist height.

3 Bathroom
Traditional, side hung, wood cottage door from bedroom to bathroom - aperture width 64cm.

white suite of matching bath, wash basin and toilet with gold finish taps
bath fitted with mixer tap and shower attachment (for hair washing, etc)
plus thermostatically controlled, single head, shower with internal pump
(avoids sudden drops in water pressure and jumps in temperature)
shower soap tray
height of the side of entry is 56cm
side hung glass bath screen
There are no handrails.
Taps in bath and washbasin are standard "twist/turn" - with no special levers mechanisms, as in hospitals. The toilet and washbasin are standard height.
There is no alarm system in the bathroom.
There is no hoist - either fixed, tracked or mobile.
There is no shower seat or shower wheel chair (with or without wheels).
There is no seat raiser for toilet.

Walls are soft mushroom; all bathroom sanitary ware is white; bathsides, and toilet seat are mahogany.
Wall basket is white.
linen basket & window storage shelf for bathroom items
shaver point to right of washbasin at approx 140cm above floor

There is approximately 170cm x 175cm of unobstructed space between the bath and the far wall of the bathroom.
(ie. an area only populated by washbasin, toilet and linen basket)

4 Bedroom 1
Traditional, side hung, wood cottage door to bedroom - aperture width 60cm.
There are no special handrails in the bedroom.
No hoists - fixed, tracked or mobile
No vibrating alarm clock
king-size double bed (over 140cm wide) ; height. floor to mattress top 67cm
..non-allergenic pillows
..feather filled duvets
..cotton sheets, duvet covers and pillow cases

access space to sides of bed - (east side) 45cm to wall, adjacent to bedroom 2
and (west) 50cm to external wall

matching bedside cupboard/drawer units with matching lamps
generous size built-in wardrobe
small dressing table with wall light above, hairdryer & stool
large reproduction towel rail
alarm clock / radio on side cupboard/drawer unit

5 Bedroom 2
Traditional, side hung, wood cottage door to bedroom - aperture width 60cm.
There are no special handrails in the bedroom.
No hoists - fixed, tracked or mobile
No vibrating alarm clock
2 single beds (approx 92cm wide) ; height. floor to mattress top 57cm
access space between beds - 46cm

..non-allergenic pillows
..feather filled duvets
..cotton sheets, duvet covers and pillow cases
bedside table with lamp
generous size built-in wardrobe
small dressing table with wall light above, hairdryer & stool
large reproduction towel rail
Large built-in cupboard with hot water cylinder, central heating controls and hanging facilities for wet clothes
..storage below for vacuum cleaner & other cleaning materials
..patio furniture cushions and umbrella - also stored here

* shared utility room (externally accessed)
automatic washing machine & tumble dryer, with work surface over (90cm surface height)
storage for parasols, clothes airing "whirligigs", barbecues, charcoal, lighters, etc
central heating boiler
no handrails
no special signage provided - tactile, Braille, pictorial, diagrams, reflective etc
fluorescent ceiling light

External log store - for shared use of clients and owners
-accessed along the level drive surface (20mm chippings) approx 50m from the cottages.
This building does not have any electric light.

private car parking spaces (2) on approach side of garden.

private patio, stone barbecue table and external light switchable from inside Roundhouse.
garden furniture for 4 persons (with cushion seats)
some relaxer chairs available, in addition to above (contact owners)

fitting for clothes airing at back of car parking area.
lawn access from landscaped patio and barbecue area, by 3 stone steps from pathway at side of Roundhouse.

No public areas, except the surrounding grounds, outside of the client's fenced garden and parking area
No shop
No treatment rooms
No special leisure facilities
No outside facilities, except barbecues, tables and chairs
No conference or large meeting amenities
No attractions (displays, exhibits, rides, etc)

Client personal welcome and briefing, and all administration are performed by the husband and wife Owners. Thus, there is no need for staff training, at this time.
We have no provision for hiring equipment - hoist, wheelchair, equipment, etc

A feature of our business is that - despite the luxurious standard of the accommodation - we do welcome clients dogs, subject to certain conditions. House rules relating to dogs are clearly documented in our Terms & Conditions, and inside the property. Dog bowls and means of disposing of their excretions, are available.
At this time, we continue to welcome smokers - subject to certain conditions.

Background noise - provision was made for limiting the noise levels between the 2 properties, in accordance with the 2001 Building Regulations. This includes a 250mm dense concrete block wall, from ground to roof apex level.
There is no additional ability to reduce music on request.

We have extra fridges for storing medications and special dietary foods, subject to prior notification to the Owners.